Support, Simplified

At ALTIQ, we believe great support should feel effortless. No waiting, no confusion—just fast, expert help when you need it. Because when you're gearing up for the next adventure, the last thing you should worry about is finding answers.

Need Help? Let’s Make It Easy.

📞 Call Us

Got a question? Speak to a real expert.
(03) 9071 2990
Monday – Friday | 9 AM – 5 PM (AEST)

📧 Email Us

Prefer to type it out? We’ll get back to you fast.
sales@altiq.com.au
Response time: within 24 business hours

💬 Live Chat

Instant help, when it matters most. Click the chat icon on our website during business hours.

Answers Without the Wait

No need to call—we’ve already solved it.

🔎 Orders & Shipping

Where’s my order?
Track it here with your tracking number.

Can I change my order?
If it hasn’t shipped yet, we’ll fix it. Call us now.

🛠 Warranty & Returns

What if something goes wrong?
Every product is built to last, and we stand by it. Check out our Warranty Policy.

Need to return or exchange?
We’ve made it simple. Visit Returns & Exchanges for step-by-step instructions.

⚡ Technical Support

Something not working?
No stress—our Support Guides and How-To Videos walk you through every step. Or just call us.

Support Should Feel Seamless

You don’t just buy ALTIQ gear—you invest in uncompromising performance. That includes how we support you. No scripts. No nonsense. Just fast, precise answers from people who know our products inside and out.